This course enables staff at risk of workplace violence or aggression to raise their awareness of the potential management strategies. Providing the knowledge, skills & understanding of an approved Conflict Resolution Model.
All courses are tailored specifically to meet the needs of Frontline Staff working within various sectors.
Course Content:
- The Law
- Perception of conflict
- Managing conflict through communication
- Identify early warning signs of aggression
- Barriers to communication
- The decision making process
- Resolution strategies