Conflict Management Course

This course enables staff at risk of workplace violence or aggression to raise their awareness of the potential management strategies. Providing the knowledge, skills & understanding of an approved Conflict Resolution Model.

All courses are tailored specifically to meet the needs of Frontline Staff working within various sectors.

Course Content:

  • The Law
  • Perception of conflict
  • Managing conflict through communication
  • Identify early warning signs of aggression
  • Barriers to communication
  • The decision making process
  • Resolution strategies

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